Refund and Returns Policy

At Stalfy Trading UK, we want our customers to shop with confidence. If for any reason you are not fully satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully to understand your rights.

1. Eligibility for Returns

You may request a return if:

The item you received is damaged, defective, or not as described.
You received the wrong item.
The product is unused, in its original packaging, and in a resellable condition.

Note:
For hygiene reasons, we cannot accept returns on certain products such as:

Personal care items
Beauty tools
Cosmetics
Scissors once used
Any opened or used grooming products

Unless they arrived damaged or faulty.

2. Return Timeframe

You must contact us within 14 days of receiving your order to request a return or replacement.
After 14 days, we may not be able to accept the return.

3. How to Request a Return

To start a return request, please contact us with:

Your order number
Full name
Reason for return
Photos/videos (if item is damaged or incorrect)

We will guide you through the next steps and provide the return address if needed.

4. Return Shipping

If the product is damaged, faulty, or wrong item sent, Stalfy Trading will cover the return shipping or send a replacement without asking for return (depending on the case).
If the return is due to a change of mind, wrong size chosen, or no issue with the product, the customer is responsible for return shipping costs.

5. Refund Process

Once we receive and inspect your return, we will notify you of the status.

Refunds are issued to your original payment method.

Refund time:

Card / Bank / PayPal refunds: 3–7 business days
Refunds may take longer depending on your bank

6. Exchanges

If you prefer an exchange instead of a refund, we can arrange that—depending on item availability.

Exchanges are processed the same way as returns.

7. Non-Refundable Items

We cannot offer refunds for:

Used or opened products
Sale or clearance items (unless damaged/faulty)
Personalized or custom orders
Hygiene-sensitive items (beauty tools, cosmetics, grooming kits, etc.)

8. Order Cancellation

You may cancel your order before dispatch.
Once the order is shipped, cancellation is not possible—however, you may apply for a return after receiving the item (following the policy).