Our online store is open 24/7, and orders are delivered Monday to Friday.
Items in the shop have a default quantity of 1.
Press “Add to basket” to place your order.
After selecting all items, review descriptions, pricing, and quantities before checkout.
You can amend selections before completing checkout.
Order confirmation will be sent via email.
Note: Registration is not required to make a purchase, but registered users receive exclusive benefits. Signing up is quick and takes just a couple of minutes.

Once your order is confirmed, a contract is formed between you and Stalfy Trading.
Under the Distance Selling Regulations, you may cancel the order within 7 working days after receiving the goods.
Cancellation must be in writing, via email or the ‘Contact Us’ page.
Return Guidelines:
Keep goods in their original packaging and in unused condition.
Once items are received and checked, we will refund the full cost, including original delivery charges if the item is faulty.
Refunds will be issued via the same payment method used for purchase.

Faulty goods are items that do not conform to the contract.
If you receive a wrong or faulty item, return it via our returns form to:
Stalfy Trading Ltd
244- Witton Lodge Road,
Birmingham, UK B23 5LS
Notify us as soon as possible if items are faulty.
Faulty or damaged goods must be returned within 7 days of receipt.
If goods are not actually faulty, we may charge the transport and handling costs.

Contact us via email before sending any returns.
Ensure items are properly and securely packaged.
You are responsible for any damage or loss in transit due to poor packaging.
Refunds will only be given for items in saleable, unworn, and undamaged condition.
Hygiene or cosmetic products cannot be returned if opened or used, unless faulty or unfit for purpose.
Unapproved returns will not be refunded, replaced, or repaired.

Return items within 14 days of receipt.
Refunds will be processed to your original payment method, including postage (if applicable).
Allow up to 28 days for the refund to be completed.
Ensure all barcode tags and labels are intact.
We recommend recorded delivery for all returns.

If you have issues:
Email sales@stalfytrading.co.uk
with:

Name
Order number
Returns number
Reason for return
Items being returned

Once your returned order is processed, we will email you confirmation.
If you do not receive a notification within 28 days, contact Customer Service.

Free returns offered for faulty goods. For non-faulty returns, customers are responsible for return postage unless agreed via email or Contact Us page.

Postage and packaging charges are refundable only for faulty goods, incorrect orders, or goods not as described.

Refunds are processed as soon as possible, but may take up to 28 days from receipt of returned products.
You will receive email confirmation with refunded amount.
After the email, allow 5 working days for funds to appear in your account.
Your card issuer or bank is responsible for crediting your account; processing times may vary.